For buyers, if you want to cancel an order, go to the Resolution Center on the order page. Provide a valid reason for the cancellation. If the freelancer has not started working, the cancellation request is usually approved quickly.
For freelancers, if you feel the buyer’s requirements are unreasonable or beyond the scope of the gig, you can request a mutual cancellation through the Resolution Center. Always communicate clearly with the buyer to avoid misunderstandings.