For buyers, if your freelancer hasn’t delivered the order on time, send a polite message to inquire about the delay. Use the Resolution Center if the delay persists or if the freelancer is unresponsive.
For freelancers, if you are unable to deliver on time, inform the buyer as soon as possible and provide a revised timeline. Apologize for the inconvenience and try to make up for the delay by offering extras like faster revisions. Clear communication can prevent escalations.